Contact Us

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Get quick answers to some of our most frequently asked questions.

Returns & Refunds

Our Happy Pet Guarantee is simple: if your animal isn't completely satisfied, we offer a full refund.

Please contact us within 30 days of purchase.

In most cases, we will ask that unwanted products be donated to local shelters or passed on to a friend or family member who has a dog or cat.

Payment Security

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Delivery Times

Standard delivery usually takes around 4 business days.

If your order hasn't arrived after one week, please contact us and we will look into the details.

Back in Stock Notifications

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!